Troubleshooting
Why aren't my files importing from Box.com?
Mediagraph Troubleshooting: Box.com won't upload. How do I reset my Box.com connection? Files won't upload from Box.com If you are having trouble uploading files from your Box account, try these solutions. Delete and Reconnect Box.com If your Box ...
How do I clear my site data for Mediagraph only?
Mediagraph Troubleshooting: How do I clear my site data? How do I reset my site data? Sometimes Mediagraph needs a clean slate. Here are browser-specific instructions on how to select and clear site data for Mediagraph only: Chrome At the top right ...
Why isn't my Lightroom Classic plugin working?
Mediagraph Troubleshooting: Lightroom won't upload. How do I reset my Lightroom Classic plugin? How do I re-install my Lightroom Classic plugin? "Can't update this collection. An internal error has occurred" If the Lightroom Classic Publish plugin ...
Refresh button
Many of Mediagraph's features refresh and update automatically as you work. Sometimes, your deisred change may have been made in the background, even though the display in front of you may not have updated accordingly. For these cases, there are ...
View Modes Troubleshooting
Mediagraph Troubleshooting: Why do I only see a map? What happened to my Thumbnail Grid? How do I go back to the default view? Sometimes, Mediagraph's different View Modes can be confusing to users who are just beginning to learn the app. The ...
Pending Upload Troubleshooting
Mediagraph Troubleshooting: Why are my uploads pending? How do I fix pending uploads? Why won't my files upload? You may see that an upload session has stalled, with all files reading Pending Upload. This means that, while the upload session began ...
Why aren't my files importing from Dropbox?
Mediagraph Troubleshooting: Why won't my files import from Dropbox? Dropbox won't upload If you are having trouble uploading files from your Dropbox account, try one of these solutions. Check that the files have not been previously uploaded to ...
Why can't I "switch to" another user?
Mediagraph Troubleshooting: How do I switch users? "Switch to" isn't working Help switching to a new user Mediagraph's "Switch to" feature allows Admins, Content managers and Library managers to use Mediagraph as any other member of their ...
Download a Console Log
Source: https://damsoftware.zendesk.com/hc/en-us/articles/18999765910548-Download-a-Console-Log When helping you troubleshoot an issue, Mediagraph Support may ask that you download and send a log from your web browser's console. This helps us look ...
Why am I getting a Network Disconnected error?
Mediagraph Troubleshooting: Network disconnected. How do I reconnect my network? Why won't my account update? If your internet connection is unstable, your web browser may be unable to communicate with Mediagraph. When this occurs, you will see a red ...
Why am I seeing a watermarked file?
Mediagraph Troubleshooting: Why am I seeing a watermarked image? Why are full size downloads watermarked? How do I remove the watermark? General Members View and download access, including watermark settings, are determined by Member Permissions. If ...
General Troubleshooting
Many of the problems people experience with Mediagraph are related to updates or changes they make that aren't reflected in the app instantly. The following article outlines some of the most basic troubleshooting steps you should take when something ...